How do I personalize products?

Have you found the perfect product? That's great news! All of our products are tagged and marked with a text field for you to customize the name, message, or anything else you desire. You can refer to the product image for our suggestions on customization, but if you don't like them, you can always provide your own ideas in the personalization field. If you prefer no customization, simply write "No personalization," and we'll print the product without any text.In case you've found a product you like that doesn't have a personalization field, please don't hesitate to contact us, and we'll make a customizable version of the product for you.

Do you offer free shipping?

Yes, we offer free shipping on selected products. We label and mark all our products with free shipping, indicating the countries and regions where this option is available. Our commitment to providing the best shopping experience includes offering free shipping to make it easier for our customers.

What is the Estimated Delivery Time?

If you're curious about when your order will arrive, you can use a simple formula to estimate the delivery time. All you need to do is add the estimated fulfillment and shipping times together. Remember, each product has its own estimated fulfillment and shipping time, so account for each. It's important to note that the estimated delivery time is just an estimate and is not a guarantee.

PJ Masks Birthday Party Supplies

Q: When can I expect the product to be delivered?

Multiple factors affect the delivery of our products, including but not limited to the ongoing Covid-19 pandemic, the delivery location, the distance between the delivery location and the warehouse, and other related factors. However, we provide the estimated delivery time for each product on its respective page even before adding the item to your cart so that you can make an informed decision about your purchase.

Q: The shipping tracking status is unchanged. Why?

At times, the tracking system may display an unchanged status or indicate that the shipping carrier is waiting for the item. This is usually due to the ongoing global pandemic and the situation in different states. Major delivery companies like USPS, DHL, and UPS have reported that the tracking system may not be updated as frequently due to a reduced workforce during Covid-19. However, an unchanged status does not necessarily mean that your order will not be delivered. It could simply be a human error or a delay in updating the system. Please note that the tracking system may take a few days to be updated and sometimes it may be updated after the package has already been delivered.

Q: I didn't receive my order. What to do?

If your order status remains unchanged in the tracking system for more than ten business days, we suggest contacting your local post office for additional information and providing them with your order number. If your local post office is unable to provide information or if your package is reported as lost, please contact us without delay. We are happy to offer you the option of a full refund or replacement at no additional cost for lost packages.

PJ Masks Party Supplies

Common Questions

When can I expect the product to be delivered?

Delivery depends on many factors regarding the Covid global pandemic, the current situation in the country of delivery, distance, etc. All products have the estimated delivery time on the product page.

What is Estimated Delivery Time?

To calculate your estimated delivery time, please use the following:
Estimated Fulfillment + Estimated Shipping = Estimated Delivery Time

Every product has an estimated fulfillment time together with estimated shipping. Please remember that the estimated delivery time is not guaranteed and it's just an estimate.

The shipping tracking status is unchanged. Why?

Sometimes, the tracking system is unchanged, or the message is that the shipping carrier is awaiting the item.

Unchanged status mostly happened because of the global pandemic and the state's situation. According to the USPS, DHL, UPS, etc., the tracking system must be updated regularly because fewer people are working during the Covid pandemic. Unchanged or not updated status is a human error, but that doesn't mean your order is not coming to you.

Sometimes it takes several days to update their system, and periodically they update their system when they already deliver the package.

I didn't receive my order. What to do?

If your order status is unchanged in the tracking system and has passed over ten business days, please get in touch with your local post office to get more information and provide them with your number.

Please don't hesitate to contact us if your local post office can't give you any information or your package is reported as lost.

We will don't hesitate to offer you to choose between a full refund or replacement without any cost for lost packages.

PJ Masks Party Supplies

Remember, you can always request a custom order if you didn't find what you need it.request custom design

Common Questions

Remember, you can always request a custom order if you didn't find what you need it.
request custom design