Pokemon Mugs & Tumblers
Delivery depends on many factors regarding the Covid global pandemic, the current situation in the country of delivery, distance, etc. All products have the estimated delivery time on the product page.
To calculate your estimated delivery time, please use the following:
Estimated Fulfillment + Estimated Shipping = Estimated Delivery Time
Every product has an estimated fulfillment time together with estimated shipping. Please remember that the estimated delivery time is not guaranteed and it's just an estimate.
Sometimes, the tracking system is unchanged, or the message is that the shipping carrier is awaiting the item.
Unchanged status mostly happened because of the global pandemic and the state's situation. According to the USPS, DHL, UPS, etc., the tracking system must be updated regularly because fewer people are working during the Covid pandemic. Unchanged or not updated status is a human error, but that doesn't mean your order is not coming to you.
Sometimes it takes several days to update their system, and periodically they update their system when they already deliver the package.
If your order status is unchanged in the tracking system and has passed over ten business days, please get in touch with your local post office to get more information and provide them with your number.
Please don't hesitate to contact us if your local post office can't give you any information or your package is reported as lost.
We will don't hesitate to offer you to choose between a full refund or replacement without any cost for lost packages.