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Frequently Asked Questions

Digital product’s common questions

After your successful purchase, we will email your final product in less than 24 hours, and for Video Invitations (animation) maximum turnaround time is 48 hours.

If your personalized digital product is already delivered to your email address, we cannot issue a refund. Digital products can’t be refunded because of their nature, but we would refund your order if we didn’t finish and send your product already. For a refund, please email us your order number, first and last name, and reason for canceling the order.

If we don’t finish and send your product already, your order will be eligible for cancellation. Please email us your order number, first and last name, and reason for canceling the order.

Did you find some of our products on Pinterest, Facebook, or other social media, but you can’t find them in our store? Unfortunately, some products are unavailable online, but still, you can contact us, and we will be able to give you access to the VIP area of the store.

Please check your SPAM folder. Sometimes emails go to the customer SPAM folder depending on the setting of your email provider. If you still don’t see our email, please get in touch with us and provide us with another email address, and we will deliver it.

We can change your details in the next five business days from the day of delivery, excluding only video invitations and animations. Sending requests for changing information after five business days will be impossible, and you will be asked to place a new order and provide all information in the field for personalization.

Printed product’s common questions

Delivery depends on many factors regarding the Covid global pandemic, the current situation in the country of delivery, distance, etc. All products have the estimated delivery time on the product page.

To calculate your estimated delivery time, please use the following:
Estimated Fulfillment + Estimated Shipping =  Estimated Delivery Time

Every product has an estimated fulfillment time together with estimated shipping. Please remember that the estimated delivery time is not guaranteed and it’s just an estimate. 

We are processing our orders immediately after your successful purchase. If your order is not in the printing process, you will still be able to cancel your order.

To check if you are eligible for cancelation, please send us here your order number or send it via email at info@m0f297x5a6.onrocket.site

Sometimes, the tracking system is unchanged, or the message is that the shipping carrier is awaiting the item.

Unchanged status mostly happened because of the global pandemic and the state’s situation. According to the USPS, DHL, UPS, etc., the tracking system must be updated regularly because fewer people are working during the Covid pandemic. Unchanged or not updated status is a human error, but that doesn’t mean your order is not coming to you.

Sometimes it takes several days to update their system, and periodically they update their system when they already deliver the package.

If your order status is unchanged in the tracking system and has passed over ten business days, please get in touch with your local post office to get more information and provide them with your number.

Please don’t hesitate to contact us if your local post office can’t give you any information or your package is reported as lost.

We will don’t hesitate to offer you to choose between a full refund or replacement without any cost for lost packages.

Did you find some of our products on Pinterest, Facebook, or other social media, but you can’t find them in our store? Some products are unavailable online, but still, you can contact us, and we will be able to provide you access to the VIP area of the store.

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