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Fulfillment + Shipping policy

Please remember that we are making custom and personalized products, and this process is called Fulfillment time. We will fulfill your products within 3-5 business days. To calculate your estimated delivery time for the product, please use:

Estimated Fulfillment + Estimated Shipping =  Estimated delivery time 


Shipping rates

Depending on the product standard shipping rates starting from

Shipping to First item  Additional item
Shipping up to 2 - 5 business days
$ 4.99 $ 2.89
Shipping up to 3 - 10 business days
$ 9.19 $ 0.99
Rest of the World
Shipping up to 3 - 10 business days
$ 9.39 $ 0.99


* Shipping to Puerto Rico and Hawaii up to 7 – 12 business days


Shipping providers

Shipping providers

USPS First Class
USPS Priority Mail
USPS First Class International
USPS Priority Mail International

International shipping

Deliveries to countries outside the United States may be subject to import duties and/or taxes, which are charged once the products reach your country of destination. All such charges are your responsibility. Personalized Gifts Store has no control over additional charges to customs clearance. If you refuse the package, for this reason, customs authorities may charge Personalized Gifts Store an administration fee, and this fee will be deducted from the requested refund amount. You may check with your local customs officials or post office for more information regarding importation taxes/duties that may apply to your online order.



Please note that our products are delivered from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the COVID-19. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.

Order never arrived

If your order didn’t end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, contact us at, noting your order number. We’ll see what can be done.

Order arrived broken or badly printed

If your order arrives broken or badly printed, we will replace it for FREE without any cost for you! You don't have to return broken or badly printed products. To claim your free replacement, please take photos with your mobile phone from every angle and email us at Please include your order number and photos of the product.

Turnaround time + Delivery for digital goods/products 

Digital goods delivered by email, direct download links, downloads from our server do not require shipping. NO PHYSICAL ITEM will be shipped to you. There are no additional shipping costs for digital goods. Turnaround for digital goods is less than 24h.

Fulfillment + Shipping

We will personalize, print, and ship your custom product in a maximum of 5 business days!

Tracking + Delivery

We will provide the tracking number, or you can download the Shop app to track your package.

Returns? You Are Safe!

Your product arrives broken or badly printed? No worries! We will send new a new one without any cost!

Our achievement