Shipping Policy
We offer free U.S. standard shipping on eligible products — look for the Free Shipping badge, then enter code FR3E4YOU at checkout to apply it.
We have the following shipping options available in the United States:
- Standard — rate calculated at checkout. Delivery in 5-13 business days.
- Priority — rate calculated at checkout. Delivery in 3-8 business days.
- Free Shipping — $0 on select products. Delivery in 5-13 business days.
Kindly take note that we specialize in crafting customized and personalized items, which entails a process known as Fulfillment time. Our team endeavors to fulfill your orders within 3-5 working days. To determine the approximate delivery time for your product, we recommend utilizing the following calculation: Estimated Fulfillment + Estimated Shipping = Estimated delivery time.
A small percentage of orders (around 3% to 5%) can run into a genuine fulfillment or carrier problem, such as damage in transit, the wrong item, or a parcel lost by the carrier while in transit to a correct and complete address. If this happens, please contact us at help@pimpyworld.com with your order number and photographs or a short video, and we will make it right in line with our Refund + Returns policy. Non-delivery caused by an incorrect or insufficient shipping address, an unclaimed or refused parcel, or a change of mind is not eligible for a refund or free replacement, as explained in the address section below.
International Shipping
We currently ship to the United States, Canada, the United Kingdom, Australia, and New Zealand.
Shipments to destinations outside of the United States may be subject to import duties and/or taxes, which are levied once the products arrive at your country of destination. These charges are solely your responsibility. PimpYourWorld bears no control over any additional charges incurred during customs clearance. In the event that you decline the package due to this reason, customs authorities may impose an administration fee on PimpYourWorld, which will be subtracted from the refund amount requested. For further information on importation taxes/duties that may be applicable to your online order, kindly seek advice from your local customs officials or post office.
Delayed Orders
The team at PimpYourWorld is devoted to providing our valued customers with an exceptional delivery experience. Despite our best efforts, unforeseen circumstances may occasionally result in delays during the shipping process. As such, we have established a comprehensive shipping policy that outlines our procedures and guidelines for managing delayed orders or deliveries.
Upon receipt of an order, our team ensures that it undergoes prompt processing within 3-5 business days. This includes verifying the order, conducting product quality checks, packaging, and dispatching the order. We provide customers with an estimated delivery time for each product, which is available directly on the product page.
This timeframe serves as a general guideline and is susceptible to change due to external factors such as customs clearance, weather conditions, or logistical challenges. If a package is not delivered within the estimated delivery time or if it is lost during transit, customers are encouraged to contact our dedicated customer support team. We will initiate a thorough investigation with the shipping carrier and provide regular updates to our valued customers.
Estimated transit times. Because every item is made to order and shipped by our production and carrier partners, often from international facilities, please allow up to 30 days for delivery after dispatch, in addition to the 3–5 business day fulfillment time. Most orders arrive well before this, but customs clearance, weather, or carrier backlogs can occasionally extend it.
When a parcel is considered lost. A parcel is not considered lost while its tracking is still updating or while it is within the delivery window above. This includes statuses such as “in transit,” “in customs,” “arrived at facility,” or “out for delivery” — even if the most recent scan is a few days old, as final-mile carriers often post the “delivered” scan late. If tracking shows no movement at all for 30 days from dispatch, please contact us at help@pimpyworld.com with your order number and we will open a formal investigation with the carrier. Where the carrier confirms that a parcel shipped to a correct and complete address is lost, we will provide a free replacement or a refund. Until that investigation is complete we are unable to declare a moving or recently-scanned parcel lost, or to issue a refund or replacement for it, though we will always trace it and keep you updated.
Additional Information
In the event that an order fails to arrive, please inform us at your earliest convenience, and check your shipping confirmation to confirm that a correct and complete address was entered.
Providing a complete, accurate and deliverable shipping address is the sole responsibility of the customer. This includes any apartment, unit, suite or building number. Because every item is made to order and shipped to the address you provide, we cannot verify, complete or change your address on your behalf once your order has been placed.
If a package is delayed, held, returned, forfeited, marked undeliverable, or destroyed by the carrier because the shipping address provided was incorrect, incomplete or insufficient, this is entirely the responsibility of the customer, and we are unable to issue a refund or a free replacement. A non-deliverable order caused by an address error is not eligible for a refund. If you would like the item remade and reshipped to a corrected address, the full product cost and shipping must be paid again.
If a carrier flags or holds your parcel because of an address problem, it is your responsibility to contact that carrier directly and promptly to correct the address or arrange delivery or pickup. Carriers release a held parcel only to the recipient, and they hold undeliverable parcels for a limited time before returning or destroying them, so acting quickly is essential.
If the shipping address was correct and the order still failed to arrive, please contact us at help@pimpyworld.com with your order number within 7 days of any delivered tracking scan so we can open a carrier investigation. Every physical order ships with tracking, and the carrier’s confirmation of delivery to the address provided at checkout constitutes proof of delivery. We will do our best to address the matter promptly.
Should your order arrive damaged or with printing errors, we will gladly replace it free of charge, with no additional cost to you. There is no need to return damaged or incorrectly printed products. To request a free replacement, please take photographs of the product from every angle using your mobile phone and email them to help@pimpyworld.com, along with your order number. We are unable to correct or modify shipping information provided by customers. If the shipping provider reports that the shipping address is invalid or incomplete and the customer package is returned to us as undeliverable, we can arrange to reship the package to a new, valid shipping address.
The estimated timeframe for a returned package is 3-4 weeks from the date of return to us, although the package may arrive sooner. When an undeliverable parcel is returned to us intact, we can reship it to a corrected address for a reshipment fee of the original shipping cost plus a $6 service fee. If a parcel is instead abandoned, forfeited or destroyed by the carrier and cannot be returned to us, a replacement requires the full product cost and shipping to be paid again. Printed or personalized products cannot be refunded if a customer declines reshipment. We never resell or reuse returned products — they are donated to local charities.
For digital goods or products, including those delivered by email, direct download links, or downloads from our server, no physical items will be shipped. There are no additional shipping costs for digital goods. Turnaround time for digital goods is less than 24 hours.
Contact Us
If you have any questions, please feel free to contact us:
Email us at: help@pimpyworld.com
Submit a service request form at: pimpyworld.com/contact