Sometimes tracking shows no movement for a few days, or says the carrier is still awaiting the item. This is normal — carriers (USPS, UPS, DHL, etc.) don’t scan a parcel at every step, and international shipments often sit quietly between scans while they clear customs or transfer between carriers. A stalled status almost never means your order is lost; it usually just means the next scan hasn’t happened yet, and updates often catch up in a batch (sometimes even after delivery). If it has been more than 10 business days with no movement, contact us and we’ll investigate right away.