Frequently Asked Questions

Check it any time on our Track your order page with your order number and email. A new tracking number can take 1–3 days to show its first scan.

Delivery is production time plus shipping time: see Delivery times.

We make your item in 3–5 business days (up to 10 in peak season), then it ships: Standard 5–13, Express 3–8 or Free Shipping 8–16 business days. Every product page shows its own estimate; these are estimates, not guarantees. Details: Delivery times.

Most orders arrive in 2-3 weeks; blankets and wrapping paper in about 1-2 weeks. Every item is made to order. We email your tracking when it ships, usually about 1 week after ordering and sometimes up to about 11 days. A new tracking number can show “not found” for 1–3 days until the first carrier scan. These times are estimates.

Add production (3–5 business days, up to 10 in peak season) to the shipping time you choose; Express is the fastest. If you have a firm date, email help@pimpyworld.com with the date and your order number and we’ll tell you honestly what’s realistic.

Almost always not: carriers don’t scan at every step. If it hasn’t moved for 10 business days, email us your order number and we’ll open a trace with the carrier. See Lost or delayed delivery for when a parcel counts as lost.

Check porch corners, parcel lockers, your mailroom and neighbours, and give it 24–48 hours. Still missing? Email us within 14 days of the delivered scan and we’ll ask the carrier for the delivery photo and open a trace. Once the carrier’s scan shows it delivered to your address, we can’t be responsible if it’s later lost or stolen from there; see the address and delivery rule.

If it comes back to us, we’ll reship it to your corrected address for the shipping cost plus a handling fee of up to $8; if the carrier doesn’t return it, it has to be made again. Details: Wrong address, refused or unclaimed parcels.

Yes, on eligible items shipped to US and UK addresses. Look for the Free Shipping badge on the product page and enter code FR3E4YOU at checkout. Free Shipping takes 8–16 business days. Details under My code wasn’t applied.

Check the set option before you order. Sets marked Mini include a small mini backpack (great for preschool or as a snack bag); standard sets include a full-size school backpack, about 16.5″ high, 12.2″ wide and 5.9″ deep. The Size guide on each product page shows the exact sizes. Not sure? Message us before you order and we’ll help you pick.

Not always. Set pieces, for example a backpack, lunch bag and pencil case, are made separately, so they can sometimes arrive on different days or in separate parcels. If one piece has not arrived after the others, please wait a few days. Then email help@pimpyworld.com with your order number and we will check it.

It depends on the style, so check the product page. Our canvas sneakers (high-top and low-top) lace up; sandals and slides slip on. Sizes are in the Size guide on the product page.

Depending on the product, items are made in the US or at our international production facilities. Either way, each one is printed to order for you.

This is normal. Depending on the product, items are made in the US or at our international production facilities. Because of that, a US order can show international tracking at first. If you have any questions, email help@pimpyworld.com with your order number.

For digital printables, yes: add Rush order and your file arrives within 2 hours instead of 24. On personalized products, the Rush your custom design option speeds up the design and proof step; it doesn’t shorten production or shipping. For faster delivery, choose Express at checkout.

A few designs aren’t listed publicly. Send us the image or link through our Request a Custom Order page, or email help@pimpyworld.com, and we’ll set it up for you.

Yes, until production starts: email help@pimpyworld.com with your order number as soon as possible (orders often go into production within a few hours). After that we can’t cancel a personalized item. Full rule, including design-proof orders: Changes & cancellations.

Email us right away with your order number and the correct address. We can fix it free until your order ships; after that we can’t redirect the parcel. See Wrong address, refused or unclaimed parcels.

Write to us with your order number(s) as soon as you can. Before production starts we’ll change or cancel it free; after that we can’t. See Changes & cancellations.

That’s on us. Email help@pimpyworld.com within 30 days of delivery with your order number and one clear photo of the problem. You choose a free replacement or a full refund, and nothing needs to be sent back. See our Make-It-Right Promise.

Because every item is personalized and printed to order, we can’t take returns or exchanges for a change of mind or a size or option chosen by mistake. Anything damaged, misprinted or wrong is always covered: see our Make-It-Right Promise.

Large items such as wrapping paper, banners and tapestries are printed at 150 DPI, made to be seen from arm’s length or across a room, so very close up you’ll see the dots. If it looks blurred, streaked or off-centre at normal distance, that is a defect: send us a photo. See what’s normal for printed products.

No. Fabric banners ship folded flat, so fold lines are expected. They relax once hung and release straight away with a garment steamer, or a cool iron on the reverse with a cloth in between.

A thick, heavy-duty, tear-resistant stock, heavier and stiffer than thin supermarket gift wrap. That keeps the print vivid, stops the contents showing through and gives a crisp fold.

If you added a design proof, we email it before anything is printed. Reply “approved” or ask for changes (two rounds are included). We send a reminder at about 24 hours; if we don’t hear back within 48 hours, the proof counts as approved and we print it as shown. Details: Design proofs.

Yes, free, until production starts: email us your order number and the exact wording right away. Once production has started we can’t change it. See Changes & cancellations. On many products the name box appears only after you choose ‘Print with customization’ in Options.

We print exactly what you type, so we’re sorry it happened. We can’t remake it free, but we’ll make a corrected one for you at up to 30% off. If we printed something different from what you typed or approved, that’s our mistake and we remake it free. See Personalized items.

Names are printed in the font and style of the design you chose, but you can pick the font color on the product page (“Change font color”). For a different letter case or a special request, write it in the “Instructions” box when you order. On items with the $2.89 “approve the design before printing” option, you get a proof to approve first, and up to two rounds of changes are included.

Instant-download designs arrive by email right after checkout. Customized printables and cake toppers arrive by email within 24 hours (within 2 hours if you added Rush). Video invitations arrive within 48 hours. Nothing is mailed. See Digital items.

You get a high-resolution JPG emailed to you, sized to the size you picked: 6″, 8″ or 9″ round, 1/4 sheet (8″ x 11″), 1/2 sheet (17″ x 11″), or a custom size you write in the customization box. You receive one file, or two with “Cake Topper + 20 Cupcake Toppers” (the second is a sheet of twenty 2″ rounds). Usually emailed within 24 hours, or within 2 hours with rush. Up to two rounds of changes are included, within 5 business days of delivery. Nothing is shipped.

You get a high-resolution JPG or PDF file emailed to you, in 4″ x 6″ or 5″ x 7″. First you receive a proof to approve within 24 hours, or within 2 hours with rush. Up to two rounds of changes are included, within 5 business days of delivery. After you approve, we email the final file. Printed options (10, 30 or 50 cards on heavy cardstock with envelopes included) are also offered on the invitation page.

Check your spam and promotions folders first. Then email help@pimpyworld.com with your order number: we’ll resend the file (to another address if you like), fix a file that’s cut off or won’t print, or reset your download limit.

If we made a mistake in your file, we fix it free, any time. Up to two rounds of your own changes are included, within 5 business days of delivery (video invitations excluded); after that, please place a new order. See Digital items.

Before we’ve sent your file, you can cancel for a full refund. Once it’s delivered we can’t refund a change of mind, but if the file won’t open or print, we fix it or refund you. See Digital items.

Check your spam and promotions folders first. A “double charge” is usually a temporary card authorization that drops off by itself. Still unsure? Email help@pimpyworld.com from the address you used at checkout (or tell us the amount and date) and we’ll confirm what happened.

Try a different payment method: we accept major cards, Apple Pay, Google Pay, Link, PayPal and the pay-later options Klarna, Afterpay, Affirm and Zip. If it still fails, email help@pimpyworld.com with the exact error message and the method you used, and we’ll help.

Prepaid Visa and Mastercard cards usually work, but the card’s bank can decline them, and the card must have enough balance for the whole order. Many gift cards need a billing ZIP registered with the card issuer, and the ZIP you enter must match it. If a card fails, try another card or PayPal. We do not sell store gift cards at the moment.

Enter the code in the coupon box at checkout. FR3E4YOU works only on eligible items (with the Free Shipping badge) shipped to US or UK addresses, not to Hawaii, Alaska or Puerto Rico; on wrapping paper it covers the 58″ × 23″ rolls. Only one code can be used per order. Still not applying? Email help@pimpyworld.com with the code and what’s in your cart and we’ll check.

The United States, Canada, the United Kingdom, Australia and New Zealand. Shipping options and costs for your address are shown at checkout. See International shipping.

Hawaii and Alaska: yes, with Standard or Express shipping (free shipping isn’t available there). Puerto Rico and other US territories aren’t a regular destination (Puerto Rico is open temporarily, with Standard shipping only). Email help@pimpyworld.com and we’ll see what we can arrange.

Orders shipped outside the US may be charged import duties or taxes on arrival; these are the recipient’s responsibility. A parcel refused because of duties is treated like an undeliverable parcel. See International shipping.

No. You can check out as a guest; creating an account at checkout is optional. You can follow any order on our Track your order page with your order number and email.

Go to My account, click Lost your password? and follow the link we email you. If you checked out as a guest you don’t have a password: use our Track your order page instead.

Our Privacy Policy explains what we collect and why. You can opt out of the sale or sharing of your personal information on our Do Not Sell My Personal Information page.