Almost always, no — it is still on its way. Because every item is made to order and shipped by our carrier partners (often internationally), please allow up to 30 days for delivery after dispatch, on top of the 3–5 business day fulfillment time. A parcel is still in transit — not lost — while its tracking is updating or within that window, including statuses like “in customs,” “arrived at facility,” or “out for delivery.” Final-mile carriers often post the “delivered” scan a day or two late, so a parcel can sit on “out for delivery” briefly and then simply arrive. If tracking shows no movement at all for 30 days from dispatch, email us at help@pimpyworld.com with your order number and we will open a formal investigation with the carrier — and where a parcel sent to a correct, complete address is confirmed lost, we will arrange a free replacement or a refund.