Frequently Asked Questions

After your successful purchase, we will email your final product in less than 24 hours, and for Video Invitations (animation), the maximum turnaround time is 48 hours.

If your personalized digital product is already delivered to your email address, we cannot issue a refund. Digital products can’t be refunded because of their nature, but we would refund your order if we didn’t finish and send your product already. To request a refund, please email us your order number, first and last name, and the reason for canceling the order.

If we don’t finish and send your product already, your order will be eligible for cancellation. Please email us your order number, first and last name, and reason for canceling the order.

Did you find some of our products on Pinterest, Facebook, or other social media, but you can’t find them in our store? Unfortunately, some products are unavailable online, but still, you can contact us, and we will be able to give you access to the VIP area of the store.

Please check your SPAM folder. Sometimes emails may end up in the customer’s spam folder, depending on your email provider’s settings. If you still don’t see our email, please get in touch with us and provide us with another email address, and we will deliver it.

We can update your details within the next five business days of delivery, excluding video invitations and animations. Submitting requests to update information after five business days will be impossible, and you will be asked to place a new order and provide all personalization information in the fields.

Delivery depends on many factors regarding the Covid global pandemic, the current situation in the country of delivery, distance, etc. All products display the estimated delivery time on their product pages.

To calculate your estimated delivery time, please use the following:
Estimated Fulfillment + Estimated Shipping =  Estimated Delivery Time
Every product has an estimated fulfillment time together with estimated shipping. Please remember that the estimated delivery time is not guaranteed; it’s only an estimate. 

We are processing our orders immediately after your successful purchase. If your order is not in the printing process, you will still be able to cancel your order.
To check if you are eligible for cancellation, please send us here your order number or send it via email at info@pimpyworld.com

Sometimes, the tracking system shows no change, or the message indicates the shipping carrier is awaiting the item.
The unchanged status largely resulted from the global pandemic and the state’s situation. According to the USPS, DHL, UPS, etc., the tracking system must be updated regularly because fewer people are working during the Covid pandemic. An unchanged or unupdated status is due to human error, but that doesn’t mean your order isn’t coming to you.
Sometimes it takes several daysfore their system to update, and they updateit periodically even after the package has been delivered.

If your order status is unchanged in the tracking system and has passed over ten business days, please get in touch with your local post office to get more information and provide them with your number.
Please don’t hesitate to contact us if your local post office can’t provide any information or if your package is reported as lost.
We will not hesitate to offer you the option of a full refund or a replacement at no cost for lost packages.

Check our Refund + Returns Policy